Delivery and Returns Policy

Delivery

At Jacob & Renner (a brand of Lilshoppers New Zealand Limited), we can deliver to any mainland New Zealand physical address. (excluding Chatham Islands & Stewart Island).

For delivery please allow: 
2 - 3 working days for Auckland deliveries 
3 - 4 working days for North Island deliveries 
5 - 6 working days for South Island deliveries 
Rural Deliveries: 2-3 extra days for rural deliveries. Please mention your RD number when placing your order.

Around public holiday periods - please allow a few extra working days. Also, during the Christmas period please anticipate courier delivery to take a little longer than usual.

International Deliveries

At present Jacob & Renner only delivers to addresses within New Zealand, Australia and North America.

With respect to deliveries to Australia, parcels are sent by international courier with expected delivery time frame of between 2-6 working days.

For deliveries to addresses in North America, the expected delivery time frame is 5-10 working days.

Returns

Jacob & Renner aims to make sure you are happy with your purchase.

Jacob & Renner will exchange or refund faulty items if proof of purchase is provided.

If on the other hand you simply change your mind, we will happily refund or exchange the item within 30 days as long as the item is still in new condition and proof of purchase is provided.

Returns & Exchanges Policy

· All returns and exchanges must be received with 30 days of the initial shipment date.

· Returns and exchanges are processed within 7-10 business days of package receipt

· Refunds will go back to the original form of payment unless store credit is issued.

· Shipping fees (both original and return) are non-refundable. The buyer is responsible for all shipping fees.

· We reserve the right to refuse any return or exchange if deemed in damaged or worn condition.

· Please ship returns to the following address:

Lilshoppers New Zealand Limited (T/A Jacob & Renner)

Attn: Returns And Exchanges

169 Onehunga Mall

Onehunga

Auckland

New Zealand

In store returns

Returns can also be made by visiting our Outlet store at the following address - 

Jacob & Renner

169 Onehunga Mall

Onehunga

Auckland

New Zealand

 

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